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Audiology - The Hearing Centre Adult Survey

Important Information

is required
Date
Date is required

Friends and Family Test

is required
Thinking about your recent visit or appointment, Overall how was your experience of our service?   
Thinking about your recent visit or appointment, Overall how was your experience of our service? is required

Care and Treatment

is required
My specific problems and needs were addressed?   
My specific problems and needs were addressed? is required
I had opportunities to ask questions throughout my appointment?   
I had opportunities to ask questions throughout my appointment? is required
Any questions I had were answered clearly?   
Any questions I had were answered clearly? is required
The Audiologist explained everything to me in a way that I could understand?   
The Audiologist explained everything to me in a way that I could understand? is required
If any tests or procedures were carried out, were they explained to you?   
If any tests or procedures were carried out, were they explained to you? is required
Were you treated with Privacy, Dignity and Respect whilst attending the Audiology Department?   
Were you treated with Privacy, Dignity and Respect whilst attending the Audiology Department? is required

Staff

is required
Audiology staff were friendly and helpful?   
Audiology staff were friendly and helpful? is required
Audiology staff were caring and listened to my concerns?   
Audiology staff were caring and listened to my concerns? is required
Did the Audiology staff introduce themselves?   
Did the Audiology staff introduce themselves? is required

Information

is required
Did you receive adequate information within your appointment letter?   
Did you receive adequate information within your appointment letter? is required

Accessibility

is required
The department was easy to get in touch with?   
The department was easy to get in touch with? is required
I was satisfied with the length of time I waited for my appointment?   
I was satisfied with the length of time I waited for my appointment? is required
The appointment was convenient for me to get to?   
The appointment was convenient for me to get to? is required
I was satisfied with the length of time I waited on the day of the appointment?   
I was satisfied with the length of time I waited on the day of the appointment? is required

Surroundings

is required
Reception staff were friendly and helpful?   
Reception staff were friendly and helpful? is required
The waiting area was comfortable, clean and tidy?   
The waiting area was comfortable, clean and tidy? is required
The appointment room was comfortable, clean and tidy?   
The appointment room was comfortable, clean and tidy? is required

Overall Satisfaction

is required
Overall I was pleased with the service I received?   
Overall I was pleased with the service I received? is required
Please provide any comments and suggestions for improvements:   
Please provide any comments and suggestions for improvements: is required